Postal customers often choose to stand in line at the counter of their local Post Office, even as an open self-service kiosk sits nearby. In some cases, customers might prefer to interact with a window clerk, perhaps to make sure they purchase the right service put because they want to buy a specialty service not available from the automated kiosk. But some customers might be unaware that they can get many of the same services at a options that they get from the window. For example, they can buy postage; weigh and send packages; use the ZIP Code lookup feature; and obtain fairly large quantities of First-Class Mail stamps up to self-adhesive packets. With about 2, kiosks in 2, retail locations and many of them accessible 24 hours a day, 7 days a week, kiosks are convenient and fairly simple to use. Consumers have grown so accustomed to using self-service kiosks, including automated teller machines and airline ticketing kiosks, that many people barely remember a time before them. In grocery stores across the country, customers are now choosing to scan and bag their own groceries at self-service checkouts, even though it saves them no money to do it themselves. Yet, consumer backlash against completely automated customer service is growing, especially in some industries such as banking. Does the Postal Service have the right put of automated options and the human touch? Should it consider expanding the use of self-service kiosks to retail locations that will be operating at reduced hours less than 8 hours per day? What could the Postal Service do to increase public awareness and use of self-service kiosks units? Or do you think the public prefers working directly with a person at the window? How do I get a tracking number when the kiosk kiosk provide one on the receipt - I had to return an item for refund, I mailed it back as per their instructions - but they insist on providing them a tracking number - how do I go about and get one to resolve this issue - thank you. Hi Dale, Thank you for your message. The OIG is an independent agency of the Postal Service which investigates internal fraud, waste, and abuse, and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already put so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service,or file an online complaint with Customer Service. I get insurance labels from USPS. I do not print labels. I drop off many packages. The kiosk won't allow mailing of fragile items. Have bills to mail. Used to like them. I have a feeling USPS doesn't watch or respond to this site I would like to know if I can send an envelope using Express mail or overnight mail using the kiosks. I couldn't find that information on your websites or in the Youtube videos. Luckily I was able to dispute the charge with my bank and will see how that turns out with good ol' USPS! I've used the kiosk twice. Both times were a disaster! They are NOT user friendly, but they ARE A RIP-OFF! Media Mail postage cannot be mailed at the kiosks. A clerk told me that is because most folks don't understand what can and cannot be mailed at this rate. The USPS needs to inform customers of the rules. Mostly, we who use this service are adults. They should develop a video buy the kiosk to walk people through the process. The kiosk at Sandy Plains Road in Marietta failed to discharge all the stamps I paid for. Options bought 30 and only received It did take my payment but no stamps. I am going over options handle this in the am but I want it on record. I took a picture as well. There must be something wrong with that machine. I used it in Feb to mail a large package to Mableton. It just came back to me today saying incorrect postage. It took over a month for them to get it back to me from mableton. I should get a refund for that. It is unclear what services are available and could not find online kept getting locations site that has no options to sevices. Buy also be nice if you warned customers of service that will require or might require a real person. I am seeing one link the location link that pops up readily online that could have a clear link showing self-service features with pic and then a sidebar that says-- caution. You will need a real person for the following. I have no idea if I kiosk do insurance and mark a package as Fragile at the kiosk. I guess I'll be standing in line for the counter. I tried a google search - all I get is kiosk locations. I know the location. I just don't know if it can do the services I need or not. There needs to be a simple list right at the top of the page showing which services are available at the kiosk AND which aren't. The attendance take too long and most of the time they are rude. I'd much rather deal with the machine then kiosk customer service. Insurance the time I look for the self service kiosks in my area. I wasn't upset until I realized there is NO way to report the problem. Clearly if I'm out buying stamps at 9 pm, I don't have time to deal with this sort of thing during the day. The phone number at my post office doesn't accept messages, nor does the number AND I still haven't found a place do report it online. The window is too slow most of the time. I need 24 hour capability for any possible service especially in my area. Using the kiosk, I had sent a package through first class mail large envelope that was under 13 ounces. I unknowingly opted for no tracking and the customer who I sold the product to is saying he did not receive it within the one to three days that it projects. I sent it out on the buy and it's nail 13th of January in the customer has not said the package was received. What are my options in order to obtain information on where or when the package was delivered or sent back? Dude, the only thing you could have done is tried to report a lost item to the post office. There is a form you would need to fill out describing the item's contents and stating who it was going to and who from. Then the post office would conduct a check to see if a package matching that description turned up in a bin somewhere. But without tracking, the odds of the post buy actually tracking down your package are fractions of a tenth of a percent. I prefer the kiosk because there is barely a line or no line. I have wondered why so few people use it. There are only two options to mail a package on the kiosk. Only the most expensive options are available. I can sit in a line and have the teller find MUCH cheaper options than are available on the stupid kiosk. The kiosk doesn't allow multiple transactions on one card swipe. I had 7 priority mail packages and there was a line behind me. Have to start over and re-insert my card for every package was enough to make me stand in line for your understaffed service with your slow as molasses, though nice, clerks. Swipe once then choose CREDIT, not debit. I use the Kiosk in my area constantly, even insurance multiple packages. What I found is that it does allow multiple transaction with one swipe if using a credit card. If you'll using a debit card then you must swipe after each transaction. Kiosk isn't there an option to get a tracking number for my small package or 9X11 envelope at an automated site? On December 10, I used a kiosk. Unfortunately, there was not any postage that actually printed. How should I proceed to get a refund? I have the receipt, and there is tracking information on it Same thing happened to me at the Monroe, NC USPS location last night. If anyone has a clue on what to do, lemme know please! In Long Island, NY. I LOVE LOVE LOVE this 24 hour automated postal machine. I sometimes have 10 small packages and I get dirty looks from both the postal workers and customers. I hated taking up their time, and sometimes I cant do my shipping til the options of the day, so this is my dream come true. I have been using it daily and treat it well and give it a hug and blow kisses at it when I leave. I love that I can do this myself, and not take up the time of other people, and can go there insurance Sunday afternoon so my packages go out Monday. Your kiosk and scale is inaccurate. I received several packages back a week after I sent them for more postage. I weighted the very small package affixed the label options to me and it was sent back to me because it needed more posted. I have some very upset customers!!! There is also NO TRACKING!!! Same thing happened to me last week. I used the kiosk at my local post office to send a large envelope. I follow the directions, buy the stamp and sent it in. Three days later, the letter came back to me with a postage due notice on it. I don't understand why. Keep in mind that I have used the kiosk many times in the past without any problems. I didn't get a tracking number. Which is very inconvenient. I also went to the window and talked to one of the representatives. She was very rude and told me she didn't have time for this. Rushing me and putting me into one side. I bought the stamps for my postcards which are sent to China. Each stamp is 1. The stamps are long and labeled with "fold here". However, I torn the stamps by the dotted line with the "fold here"keeping the the left of the stamp. Is it invalid and will my postcards be still able to sent to receiver? Okay so recently I started an online business and I've used the kiosk to ship packages which it only allows you to type the addressfirst letter of the street name and the zip code and it finds the address for you. Feeling confident it that it would no doubt find the address why is it that two of the 6 packages that I shipped put this did not reach its destination. The one customer checked her local USPS and they claimed they didn't have it and I didn't put a return address so where exactly are these packages going? Is there anyway to somehow look up the tracking through the kiosk? How is it there is no back up way to find my packages. I prefer the APM machine simple because it rarely has a line. I noticed recently that it does not offer media postage. Add that, and you have one less customer in line. I used the kiosk twice in the last two weeks thinking this was so easy as I have to bring my 1 year old and do not want to wait in line as I am 8 months pregnant. I sent first package out on the 3rd and got it back today - the 15th aaying there's insufficient postage. I had sent my other package on the 10th and it was a rush order for a woman accross the country and I had no clue if it has gotten there or not. After reading this, I have no faith and need to remake the order and resend meaning I am out the cost of the product and double the postage. Usps it is no wonder your business is in the crapper. I don't mind using the kiosk but I need a tracking number on my packages. I used the kiosk once for my business package but I got no tracking insurance. How am I supposed to get s tracking number via the kiosk? I mail about 10, parcels through my own business and my amazon generated business, I was told that I can't use the window at my local Post Office, I wait my turn in line and have all packages prepared and just need them scanned as proof they were put into the system. Can a local post master restrict me? Please let me know and thanks for your time. First time using Kiosk and will be the last put. Used Kiosk for Priority Express ship overnight, but it printed my receipt for 2 day shipping. Went to the agent at the desk who said it just says 2 days but it can arrive a day early. Tried to track it online but item not found. After 2 days, still no online tracking, I went to USPS and found out it was just accepted and will arrive there the next day. I was upset since I spent a lot of money and the package was urgent, yet it takes days on express?!? The agent didn't seem to care and said "just give it kiosk. Will never ship via USPS ever again. Taking my business to FedEx and UPS. I use kiosk all the time i went today to send package and it didnt print label i have receipt but no label this package needed to be shipped today for birthday gift what can i do. Just tried Kiosk for the first time put Covina, CA. There was no option to select suite that the package needed to go to. The correct address was automatically displaying after punching in keywords but I didn't see an edit option to input the suite? This option is something that was overseen when making the software menus. This means i could never use the kiosk to ship to a suite, Apartment, or Mobile trailer space. You have to ad the suite number yourself. Must have been a recent software update since the kiosk is now smart enough to recognize a business address or apartment complex and will ask for a suite or apartment number. Used a kiosk to send a large envelope to NM. Weighed using scale, and bought adhesive postage stamp. Checked my mail today and their was the package, returned to me due to insufficient postage. I don't understand how this could happen, the kiosk dispensed the adhesive stamp based in the wieght. Does that mean I now have to walk into a post office, had the package to a clerk, to rectify the mistake made my the kiosk? This exact thing just happened to me as well I got the package back today, in fact. Now I have to go BACK to the post office to get it straightened out. They also sent a certified, return receipt letter, addressed to a place in that office zip code, to another city in a different state, nearly 5 hours away. On one hand i love the Kiosk. The insurance can be crazy long and not to many people want to trust their mail to a machine which now brings me to why on the other hand i don't care for the kiosk. I then showed it to the clerk. I askedWhat about the tracking number? You now have the correct address showing buy the package twice. They will see where it is suppose to go and get it to it's proper destination. I wanted to kick myself in the butt for believing him. It went out 1st class on a Friday, was suppose to be to its destination in Colorado on the following Tuesday. I made all kinds of phone calls, emails etc. All i got from the post office was a survey in my email. They wanted to know how they did. I definitely let them know how they did. Since the item was purchased from me on Ebay, i not only refunded the customers money back but i lost my item. I watched the package track all over Colorado and at 1 point it made it to the Bennett Post Office ,only 11 miles away from its destination. I called that post office and talked to Jim. He goes to check and says it is not there and will call me back when he finds out what the heck is going on. I had to check to see if my phone was broken. It worked just fine. I have been since forgotten. I had to use the Kiosk to get a package out. I triple checked the address, zip code and all. I get home to add the tracking number for a customer so she knows approx. Are you flippin kidding me! So the Kiosk are great to have in a flash when they work properly, BUT!!!! I am learning more often then not CHECK EVERY Buy BEFORE PLACING THE PACKAGE IN THE BIN AND WALKING OUT OF THAT POST OFFICE. I LOVE the kiosks. It took me a while to get comfortable using them, but I am very comfortable with it now and it is such a win win. Saves me time and makes the line shorter for others because I am not in it. This was one truly excellent idea. If I am not using a flat rate box, and need to go through the whole process if size shape of bix etc. It is usually just better to have a clerk do all of that. They are faster at it. If sending some thing where I don't have to input all that information, I always use the kiosk. I love the self service kiosks! I'm not much of a people person so the kiosk is a godsend. There is a post office one mile down the road from my home but it does not have a kiosk, so I will go out of my way to drive the 5 miles across town to the other buy office that has the kiosk. The only two complaints I have is sometimes receipts don't print, which is an issue when proof of postage is required for online sales. The other problem is it is out of order quite a bit. Both of these problems could be fixed easily if the employees would service it more often. Other than that, I definitely prefer the SSK to an actual person. The kiosks do not provide options tracking number! Not true in the slightest. Five months to go before the holiday shopping season and online retailers are already getting Scrooged. Many Americans consider that phrase to be the motto of the U. Postal Service, showing the dedication of not only carriers, but the entire postal network to And for a nonprofit, those savings can add up. Postal Service has a fleet of over 7, Postal Vehicle Service PVS mail transport vehicles. As a result, USPS is one of the largest consumers of fuel in the nation. Fuel can be one of the most unstable costs businesses manage because of price instability. Postal Service enters into Terminal Handling Service THS contracts for the handling and transportation of mail between the Postal Service and FedEx. The Postal Service currently has contracts with nine suppliers at 67 locations nationwide. The rapid growth in ecommerce and expansion of the package delivery market has created opportunities for the Postal Service, helping drive double-digit growth in package volume since To expand package processing capacity, the Postal Service plans to purchase and install an additional seven We encourage you to visit our blogwhich has a new topic for discussion every Monday. You can also give us your thoughts and opinions about upcoming audits on our Audit Asks page. Please refer to our comment policy for further information. Report fraud, waste, or abuse to our Hotline Request information under the Freedom of Information Act FOIA. USPS Office of Inspector General This is a site slogan. GovDelivery Facebook Twitter YouTube. Report Fraud, Waste, and Abuse. About Us Office Of Audit Office of Investigations FAQ Documents. Tell Us Our Blog Audit Asks. Work For Us Job Opportunities Contractor Opportunities Human Resources Pre-Employment Screening New Hire Personnel Security. If you have been to a Post Office with a kiosk, but opted to wait for a clerk instead, what was the basis for your decision? Comments The most direct way to report fraud, waste, misconduct within the Postal Service is via our Hotline form. By submitting this form, you accept the Mollom privacy policy. Leave this field blank. Keep it Clean… and Safe Apr 10, How effective is USPS Small Package Sorting System at meeting productivity and throughput goals? Timeliness of Mail Processing at the Santa Clarita, CA, Processing and Distribution Center Apr 10, A New Shipping Surcharge Jul 03, Does the Postal Service have a strategy to mitigate fluctuating fuel prices for its PVS kiosk Unscheduled Leave in the New York Kiosk Jun 27, Recent Comments Attention Holiday Shoppers: A New Shipping Surcharge. The Important that it. The Important that it will arrive to its destination ; specifically to the owner Your Experience with the Customer Experience. The sign in the post office. The sign in the post office requested feed back, so here it is. Post Office servicing zip codewhich services mostly a senior population. Went to post a package and was 5th in line was there Five Elements of a Postal Solution. Monthly Put July 1. Latest Blog Posts Attention Holiday Shoppers: Weathering Through the Weather. The Business Side of Business Reply Mail. The prepaid envelope is known as business reply Latest Audit Asks Does the Postal Service have a strategy to mitigate fluctuating fuel prices for its PVS fleet? How effective are THS contracts in meeting operational requirements? THS contractors primarily support Twitter Feed oigusps Happy Independence Day from the USPSOIG! Have a wonderful 4thOfJuly https: GinaWoodward Rockmom23 Hi Gina, and thanks for the head's up. To best solve this issue, please file insurance complaint w… https: Rockmom23 Hi Mel, and thanks for the heads up. To best solve this issue, please file a complaint with our OIG Hotl… https: Will you pay more for shipping? Happy nd birthday to USPSit has ensured the free movement of info and goods nationwide. Comments Wanted We encourage you to visit our blogwhich has a new topic for discussion every Monday. More Resources Accessibility Privacy Policy FOIA. Related Sites USPS No Fear Act IGNET U. Postal Inspection Service USA. Stay Connected Follow us on social media Facebook Twitter YouTube Sign up for e-mail alerts GovDelivery Report fraud, waste, or abuse to our Hotline Request information under the Freedom of Information Act FOIA.
For some people patriotic songs have become pejorative nowadays, but there are certain people who still hold the opinion that these songs are most valuabl.
An agreement is reached between the United Kingdom and Iceland where the UK accepts the Icelandic expansion while receiving a temporary allowable catch for its fishing fleet.
For some people patriotic songs have become pejorative nowadays, but there are certain people who still hold the opinion that these songs are most valuabl.
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This specifically includes the customer representative and any interested stakeholders as observers.
An agreement is reached between the United Kingdom and Iceland where the UK accepts the Icelandic expansion while receiving a temporary allowable catch for its fishing fleet.